Return & Exchange Policy

olethardware.com

Welcome to Olet Hardware. We aim to ensure that every purchase meets your expectations. If you have any questions about this policy, please contact us at olethardware@gmail.com or call +254 726 441 023.

Overview

At Olet Hardware, customer satisfaction is important to us. We take care to deliver products that are accurate and of good quality. In the event that an issue arises, this policy explains how returns and exchanges are handled for our e-commerce store.

Eligibility for Returns and Exchanges

You may request a return or exchange if all of the following conditions are met:

• The item received is defective, damaged, or incorrect (for example, wrong size, type, or finish).
• The item is unused, uninstalled, and in its original packaging.
• The request is made within 3 days of delivery.
• Proof of purchase is provided (order number, receipt, or confirmation email).

Returns based on change of mind or personal preference are not accepted once a product has been delivered in good condition.

How to Request a Return

To initiate a return or exchange:

• Contact our support team at support@olethardware.com within 3 days of receiving your order.
• Include your order number, clear photos of the product, and a brief description of the issue.
• Our team will review your request and guide you through the next steps.

Return Shipping

• If the return is due to an error on our part (such as a defective or incorrect item), Olet Hardware will cover the return shipping costs.
• If the return is not due to our error, the customer is responsible for return shipping costs.

Refunds and Store Credit

Once the returned item is received and inspected:

• Approved refunds are processed within 7 business days.
• Refunds are issued to the original payment method or as store credit, depending on eligibility and customer preference.
• Refund amounts may be adjusted if the item shows signs of use, handling, or damage.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Customised or cut-to-size timber, boards, or related products.
• Clearance or sale items.
• Products that have been installed, altered, or damaged by the customer.

Our Commitment

We are committed to fair and transparent practices that protect both our customers and our business. If you are unsure about a product before purchasing, please contact us for guidance—we are happy to help.

For any questions or support, reach us at olethardware@gmail.com or +254 726 441 023.