Privacy Policy

olethardware.com

Overview

At Olet Hardware, your privacy is important to us. We collect only the personal information necessary to provide our services. We do not track, sell, or share your data for advertising or third-party marketing purposes.

This policy explains what information we collect, how we use it, how we protect it, and the choices you have regarding your personal data.

Information We Collect and Why

We collect information strictly for order fulfillment, communication, and customer support.

When You Place an Order

We may collect:

• Full name
• Phone number
• Email address
• Delivery address
• Products ordered

Purpose:
To process your order, arrange delivery, communicate order updates, and resolve any issues related to your purchase.

When You Contact Us

We may collect:

• Your name
• Email address or phone number
• Any information you choose to share in your message

Purpose:
To respond to inquiries, provide customer support, and resolve issues.

Cookies

We use basic cookies to:

• Keep your shopping cart active while browsing
• Improve website functionality and performance

We do not use cookies for tracking, advertising, or analytics purposes.

How We Protect Your Data

We take appropriate measures to safeguard your information, including:

• Encrypted connections (HTTPS)
• Secure order and customer management systems
• Restricted access to personal data (authorized staff only)
• Avoiding long-term storage of sensitive information unless legally required

Data Retention

We retain personal information only for as long as necessary to:

• Fulfill orders
• Provide customer support
• Comply with legal and regulatory requirements (such as accounting records)

After this period, your data is securely deleted or anonymised.

Your Rights and Choices

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data, unless we are legally required to retain it

You may choose not to provide certain information; however, this may limit your ability to place orders or receive support.

Our Commitment

We will never:

• Sell your personal data to third parties
• Share your data for marketing or advertising purposes
• Send unsolicited messages or spam

We contact you only when necessary to process your order or provide support.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. Updates will be reflected by revising the “Last Updated” date below. Continued use of our website indicates acceptance of the updated policy.

Last Updated: June 15, 2025

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: olethardware@gmail.com
• Phone / WhatsApp: +254 726 441 023